Cancellation policy

Last updated: 9 September 2026

Subscriptions

This policy applies when you choose a Tide Flow subscription. Subscriptions include recurring deliveries and automatic payments on the terms shown at checkout. One-off purchases do not renew automatically.

Billing and bundle quantities

Your bottle quantity, recurring price and delivery frequency are shown at checkout. For bundle subscriptions, the selected quantity applies to each recurring delivery.

Monthly subscriptions renew each month. Your saved payment method is charged automatically at each renewal until you cancel.

Cancelling your subscription

You can cancel future subscription renewals at any time. There is no minimum subscription term or cancellation fee.

To cancel, email support@tideflow.store. Include your name and the email address used at checkout, plus your order number if you have it.

To stop the next renewal, your cancellation must reach us before that renewal payment is processed. We use the time your email reaches us, not the time we reply, to determine when your request was received. We’ll confirm your cancellation by email.

Orders already processed

Cancelling your subscription stops future renewals. It does not automatically cancel or refund an order that has already been charged.

If a renewal has already been processed, contact us as soon as possible. We’ll check whether the order can be stopped. Orders already dispatched, and any return or refund requests, are handled under our Refund Policy and your applicable consumer rights.

Pausing or changing a subscription

To request a pause, skip a delivery or change your bundle, contact us before your next renewal. We’ll confirm the available options and any change to your price or delivery schedule before making the change.

Prices and offers

Any introductory offer, limited-duration discount or different renewal price will be shown before you subscribe. We’ll notify you in advance of any proposed change to your recurring price or billing frequency, so you can choose whether to continue or cancel before it takes effect.

Returns and refunds

Our 90-day money-back guarantee also covers subscription orders, subject to our Refund Policy. Contact us within 90 days of delivery if you wish to make a request under the guarantee.

Nothing in this policy limits your statutory consumer rights.

Contact

For subscription questions or cancellation requests, email support@tideflow.store.

We aim to respond within 1–2 business days.