Privacy policy

Aevarah operates aevarah.com and provides the products, content and services available through the website. This Privacy Policy explains how we collect, use and share personal information when you visit our website, place an order or contact us.

Information we collect

Depending on how you interact with Aevarah, we may collect:

  • Your name, email address, telephone number, billing address and delivery address
  • Order details, payment status, refunds and transaction history
  • Account details and saved preferences
  • Messages and customer-service enquiries
  • Device, browser, IP address and website-usage information
  • Marketing and cookie preferences

Payment information is processed securely by Shopify and the payment providers available at checkout. Aevarah does not directly store complete payment-card details.

How we collect information

We collect personal information:

  • Directly from you when you order, create an account or contact us
  • Automatically through cookies and similar technologies
  • From Shopify, payment providers, delivery providers and other services used to operate the store
  • From advertising and analytics partners where you have provided any consent required by law

How we use information

We may use your information to:

  • Process payments and fulfil orders
  • Provide tracking, returns, refunds and customer support
  • Maintain customer accounts and preferences
  • Detect fraud and protect our website
  • Meet legal, tax and accounting obligations
  • Improve our website, products and customer experience
  • Send marketing communications where permitted
  • Measure and improve advertising where consent is required and has been provided

Our lawful bases

Depending on the purpose, we process personal information because:

  • It is necessary to perform our contract with you, including processing and delivering orders
  • It is necessary to meet a legal obligation
  • You have provided consent, including for certain marketing or advertising technologies
  • It supports our legitimate interests in operating, securing and improving Aevarah, provided those interests do not override your rights

How we share information

We may share relevant information with service providers that help operate Aevarah, including:

  • Shopify
  • Payment processors
  • Order-fulfilment and delivery providers
  • Website-hosting, security and customer-support providers
  • Analytics and advertising partners, including Meta, where permitted
  • Professional advisers and authorities where required by law

These providers receive only the information reasonably required to perform their services.

Shopify

Our store is hosted by Shopify. Shopify processes information required to provide and improve its ecommerce services. More information is available in the Shopify Consumer Privacy Policy at privacy.shopify.com.

Cookies and advertising

Aevarah uses cookies and similar technologies to operate the website, remember preferences, understand website use and measure advertising.

Strictly necessary technologies may operate automatically. Where required, analytics and advertising technologies are used only after you provide consent through our cookie controls.

You can change your preferences through the website's privacy controls or browser settings.

Marketing communications

You may unsubscribe from promotional emails at any time using the unsubscribe link in the message or by contacting us. You may still receive essential communications about orders, refunds or your account.

Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal obligations, resolve disputes and enforce our agreements.

International transfers

Shopify and other service providers may process information outside the United Kingdom. Where required, recognised safeguards are used to protect information transferred internationally.

Your rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information held about you
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to certain processing
  • Receive a portable copy of certain information
  • Withdraw consent
  • Object to direct marketing

To exercise a privacy right, email support@aevarah.com. We may need to verify your identity before completing a request.

You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Children

Aevarah products and services are intended for adults. We do not knowingly collect personal information from children.

Security

We use reasonable measures intended to protect personal information. However, no online system or transmission method can be guaranteed completely secure.

Third-party links

Our website may link to services operated by third parties. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The latest version will appear on this page with its updated date.

Contact

For privacy questions or requests, email support@aevarah.com.

For applicable data-protection purposes, Aevarah is the controller of the personal information described in this policy.